Terms and Conditions

Welcome to The Scent Factory. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms.

1. Company Information
Business Name: The Scent Factory
Email: info@thescentfactory.co.za
Location: South Africa

2. Use of the Website
By using this website, you confirm that:
You are at least 18 years old or have permission from a legal guardian.
You will not use this website for unlawful or fraudulent purposes.
You will not attempt to interfere with the website’s security or functionality.
The Scent Factory reserves the right to refuse service, terminate accounts, or cancel orders if these Terms are violated.

3. Products and Pricing
All prices are listed in South African Rand (ZAR) unless stated otherwise.
Prices may change without notice.
We strive to ensure all product descriptions and prices are accurate, but errors may occur.
The Scent Factory reserves the right to correct pricing errors and cancel orders arising from such errors.

4. Orders and Payment
An order is only confirmed once payment has been successfully received.
We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud.
If your order is cancelled after payment, a full refund will be processed.

5. Shipping and Delivery
Delivery times are estimates and may vary depending on location and courier services.
The Scent Factory is not responsible for delays caused by third-party courier services.
Customers must provide accurate delivery details. We are not responsible for delivery failures due to incorrect information.

6. Returns and Refunds
Our refund and return process is governed by our Refund Policy, available on our website.
In accordance with the Consumer Protection Act (CPA) of South Africa:
Customers may return defective or incorrect goods.
Refund requests must follow the procedure outlined in our Refund Policy.

7. Intellectual Property
All content on this website, including:
Logos
Images
Text
Product descriptions
Graphics is the property of The Scent Factory and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability
The Scent Factory shall not be held liable for:
Indirect or consequential damages
Loss of profits or revenue
Delays caused by third-party service providers
To the fullest extent permitted by South African law, our liability is limited to the amount paid for the product purchased.

9. Privacy
Your personal information is handled in accordance with our Privacy Policy and in compliance with South Africa’s Protection of Personal Information Act (POPIA).

10. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.

11. Changes to Terms
The Scent Factory reserves the right to update or modify these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.

12. Contact Us
If you have any questions regarding these Terms and Conditions, please contact:
Email: info@thescentfactory.co.za